Withdrawal & refunds.
How to contact us about withdrawal, refunds and your consumer rights.
Contact us
To exercise a withdrawal right or ask about a purchase, email support@warminvite.com or write to Sansa Group AB, Soldathemsgatan 20, 415 28 Göteborg, Sweden. Include your name, purchase date, purchase channel and order reference, and say clearly whether you are withdrawing or requesting a refund. Do not send payment card details, sign-in codes or private guest information. You do not have to use our form.
Web checkout and the online withdrawal form are currently unavailable. You can contact us by email or post.
Your consumer rights
A qualifying distance purchase generally carries a 14-day withdrawal period. The rules depend on your country and whether the purchase is a digital service or digital content. Starting the service does not by itself remove your rights. Any request for early performance or consent affecting withdrawal must be shown before purchase. Mandatory consumer rights are not removed by our terms.
Separate choices
Withdrawing from a qualifying purchase, asking for a refund and deleting an event or account are separate actions. Account or event deletion does not automatically request a refund.
Apple purchases
For an App Store refund, use Apple’s purchase support. Apple reviews refund eligibility for its purchase channel. You can also contact us about your WarmInvite service or statutory rights.